FAQ’s

Getting Around the Festival

Theme

What is the festival theme?
The 2018 Festival theme is ‘Bollywood’.

Will there be a fancy dress parade and prizes?
Yes!

Alcohol

Can I take it into the event? Providing you are 18 or over, you can take alcohol into the campsites, so long as it is not in a glass container. You cannot take alcohol into the festival arena areas due to licensing laws, but you can take alcohol purchased in the arena back to the camp sites.

Can I take alcohol from the campsite into the arena? No

Can I take alcohol from the arena into the campsite? No

Can I buy bar tokens in advance? Yes – if you are 18 and over, you can buy them on our tickets page.

Animals

Can I bring them?
No: health and safety regs do not permit

Are guide dogs allowed?
Yes

Arenas

Can I bring in a small  trolley/ collapsible chair/ food/ umbrella/ baby buggy/ unopened soft drinks and water?
Yes

Can I bring in alcohol/ glass?
No

Can I bring out alcohol/ soft drinks & water?
Not alcohol but soft drinks and water yes

Arriving & Leaving

Arrival times:
We would advise arriving at the festival as early as possible to avoid potential traffic delays. The gates & campsites will open from 0800 on the Thursday.  The arenas will open at approx. 12 noon.

The busiest periods for arrival are from 1600-2000 on Thursday so we advise that you avoid coming to the festival during this period if possible.
There are regular bus services to the festival from Inverness (Stagecoach) and the local area (Ross’s Minibuses). Please see the http://www.tartanheartfestival.co.uk/info/travel/. On the day, we advise you listen to local radio and check travel updates online and via social media to ensure the least possible delay.

Admission:
You must have a valid e-ticket or printed ticket joined to its stub to obtain a valid wristband, and you must have a valid wristband to enter the event. Your purchase of a ticket and admission to the event signify your acceptance of the terms and conditions on the ticket and on the event web site. There is no readmission without a valid wristband. Lost, stolen, altered or incomplete tickets will be invalid and will not be exchanged for wristbands or allowed entry. Holders of wristbands that have been lost, stolen or tampered with in any way will not be granted admission. Wristbands are non-transferable.

How late can I arrive?
0100 Thursday; 2200 Friday and Saturday.

What is the post code for the festival?
IV4 7BA

Can I leave and return later?
Yes but if you leave after midnight any night, you won’t be able to get back in until 0800.

How far will we have to walk from the car park to the family or quiet campsite?
This will very much depend on when you arrive and where you want to camp; your walk could be anything from five to fifteen minutes.

Can I leave my car if I am unsafe to drive?
Yes, you can leave your car where it is parked and collect it within 2 days.

What time do I have to leave by?
1300 on Sunday

Are there buses to the event?
Yes, available bus services are detailed on the travel page.

Campervans & Caravans

Can people sleep in a tent next to my campervan/ caravan?
No, Health and safety regulations do not allow tents to be slept in amongst vehicles.

Can I drop my caravan and leave site with my car?
If you do, your car will not be allowed back in if you return to the festival; you will have to park in public car parks

Can cars park in the caravan area?
No, not unless they are/ were attached to caravans

How much space do I have on my pitch?
You have a 7 x 4.5m (usable space) within an overall 10 x 7m pitch which allows for a firebreak margin around the perimeter. Nothing must be placed in firebreak areas.

My campervan is longer than 7 metres – what do I do?
If you need more space, some 10 x 10m (usable space) jumbo pitches are available on the tickets page. These can also have electrical hook-ups.

Can I bring a gas camping stove or portable BBQ?
Yes, they are allowed but only if used safely and correctly.

Is there electrical hook-up for caravans/campervans?
Yes, you can buy an additional electrical hook-up ticket allows you one connection to one 16amp 240v blue standard caravan site supply plug per pitch

Can I use an awning?
Yes, so long as you remain within your pitch footprint.

Are trailer tents allowed?
Yes

Can I sleep in the back of my van in this area?
A campervan must have fitted sleeping and fitted cooking or washing facilities –standard vans, horseboxes etc. will be refused entry and sent on to car parks where no sleeping in vehicles is allowed and tickets will not be refunded.

Cash

Can I get cash at the event?
Yes – we have a cashback facility at the Tokens Booth

Children

Do I need I.D for my 12 or under?
Yes, if your child looks older than 12 but has a 12 & under ticket you will need to provide a valid I.D.

What constitutes a valid I.D?
We accept as I.D: Passports, Driving Licences, Young Scot Cards, Citizen Cards or any other photo I.D with a PASS logo.

What do I do if I lose my Child at the festival?
Make contact with the nearest steward or go to the Festival Welfare Office.

My child turns 12 during the festival – does he/she need a full ticket?
Not if your child’s birthday is up to and including the Thursday of the festival

Is there a lower age limit on children attending the festival?
No

Do I need a 12 & Under Ticket for a babe in arms or toddler?
Yes. But if you don’t have one, we’re not going to send you away!

Is there family camping?
If you are bringing children, you can camp in the family area (green pass) which is for families only however you may be removed to general camping if you make excessive noise.

Clean Fields Camping

What is this?
It’s a tented camping area which you agree to keep clean and from where you clear all rubbish and camping gear. You also look after your fellow campers and keep the noise right down. More info under Information on the web site

Is it free?
Yes. But you will be moved out of it if you don’t follow the rules.

Disabled

Is there disabled camping and parking?
Yes, Blue Badge disabled campers with mobility issues only can camp and/or park in the Disabled Camping & Parking Area. Disabled persons without mobility issues should park in the appropriate area for where they want to camp.

I’m disabled – what do I do about tickets and how does my carer get one?

IF YOU ARE A BLUE BADGE HOLDER:

You should buy your ticket as normal via our tickets page and then apply for your free carer ticket with evidence of being a Blue Badge holder to Mary Ferguson (email: maryferguson72@btinternet.com). Assuming you qualify, Mary will also issue you with your Disabled Camping & Parking area passes and your Disabled Vehicle pass. She will also give you a link where you can download your Orange windscreen hanger (which does not allow access on its own).

How do I take a campervan/ caravan to the disabled camping area?

You need to have tickets to this area and to have qualified for these as a blue badge holder. To get a campervan/caravan ticket for the disabled camping area and an electrical hook-up if you require one, you should apply for these through Mary. Do not buy these tickets through the normal tickets page.

IF YOU ARE NOT A BLUE BADGE HOLDER:

You should buy your ticket in the normal way through our tickets page and select the parking pass suited to the area where you want to camp. For your free carer’s ticket, you should then apply to Mary Ferguson with evidence of disablement (ie photocopy/scan of DLA letter front page)

Where do I park as a blue badge disabled day visitor?
If you have a Disabled Camping and Parking area pass and Disabled Vehicle pass, you can day park in the Disabled Parking & Camping area. It would be helpful if you could let Mary know in advance if you plan to day park so that we have an idea of numbers.

Are all areas of the festival accessible by wheel chair?
Yes, and there are special disabled viewing areas in many of the arenas; however as this is an outdoor event and conditions could become muddy and slippery.

Drones

Can I fly a drone at the event?
No – No unauthorised drones will be allowed to be flown anywhere over the festival as they pose a hazard to our patrons. Any unauthorised flights will be reported to Police Scotland.

Drugs

Are legal highs allowed?
No drugs or ‘legal highs’ other than prescription drugs are allowed at the festival. Drug enforcement laws are as applicable on site as anywhere else in the country. Police officers will be on site and will deal with drug offences in accordance with national guidelines. If you engage in the unlawful supply of drugs, it is likely that you will be arrested. Neither anti-social nor illegal behavior will be tolerated and participants will leave themselves liable to eviction from the site.

Glamping

How do I hire a Tipi/Yurt/Pre-pitched tent?
Information on booking Tipis and Yurts can be found on the Glamping page on the web site.

How do I get my parking ticket for Glamping?
You can download it via the link on the web site

Glass

Is it allowed anywhere on site?
No. Your bags will be searched on entry and any glass found will have to be returned to a vehicle, decanted into a plastic container or thrown away.

Is glass allowed on site in a campervan/ caravan?
Yes, but only if it is used within the campervan/ caravan.

Are medicines in glass allowed?
Yes

Lost Property

How do I get my lost property back during the event/ where do I hand in lost property?
Please go to the Festival Welfare Office located at the Festival Hospital; the festival accepts no responsibility for lost or stolen property.

How do I get my lost property back after the event?
All  unclaimed lost property will be retained by Police  Scotland in Inverness (either 101 or 0845 600 5703).

Maps & Plans

Can I get one?
You can find these on laminates and in the official souvenir programme available from the merchandise stall at the event. Stewards and the Welfare Office should also have copies.

Music

Can I get details of stages and times for bands?
You can find these on laminates and in the free official souvenir programme. Details are also posted up at all stages.

What time does the music start?
On Thursday, WE WILL ADVISE WHAT TIME MUSIC STARTS IN DUE COURSE. On Friday and Saturday, some stages start around 1030 and the Garden Stage around 12.

What time does the music end?
The main stage ends at 2300 on each night. On Friday and Saturday nights other stages stay open until around 0100 or 0130.

Parking Passes

My tickets were posted and they came without a pass.
You can print parking passes including those for campervans/ caravansout at the following link: http://www.skiddle.com/festivals/belladrum : Or make contact with the agent who sold you your ticket and request the pass to be sent or call at any retail agents and pick it up; if you are exchanging, please hand in your old pass. Please note that parking is free (with the exception of campervans and caravans) and parking passes are issued to help the free movement of traffic and prevent queues.

I haven’t got one – does it matter?
You will still get in. It just helps us to park everyone as quickly as possible if you display one. You can download passes from www.skiddle.com

Prohibited Items

What am I not allowed to bring to the festival?
Glass, Chinese lanterns, flares, fireworks, drugs, legal highs, nitrous oxide, drones, weapons and dangerous objects.

Telephones

Is there mobile coverage?
There is coverage by O2 and Vodaphone and some other networks. However, during the event signal becomes very slow due to overloading.

Can I charge my mobile?
Yes. There are various charging facilities offered around the site including free charging points in the Hielan’ Coo Club for VIP ticket holders.

Tented Camping

Can I camp on Friday night if I have a Saturday ticket?
No, your Saturday ticket gives you access to the event from 0900 on the Saturday morning.

Is there family camping?
If you are bringing children, you can camp in the family area (green pass) which is for families only however you may be removed to general camping if you make excessive noise.

Is there disabled camping?
Yes, disabled campers with mobility issues only can camp in the designated zone (orange pass). See Disabled FAQs above.

I have bought tickets but I don’t want to camp – can I get a reduction on my ticket price?
No, the price of camping and parking are included but both are optional.

Can I bring a gas camping stove or portable BBQ?
Yes, they are allowed but only if used safely and correctly.

Toilets

Are there posh loos?
Yes – you can buy tickets to Friendly Flush posh loos on our tickets page while stocks last.

Where are the posh loos located?
In Green Camping – please see tickets page for more info

Are they open 24 hours?
Yes

Do they have showers?
Friendly Flush may provide paid-for showers at their posh loos location. This will be confirmed nearer the event.

Under 18’s

Can an under 18 with an Adult ticket enter the festival alone?
No, in order to enter the festival under 18s must be accompanied by someone 21 or over.

As an Adult how many under 18s can I accompany to the festival?
There is a limit of 2 under 18’s per accompanying over 21’s.

What constitutes a valid I.D?
We accept as I.D: Passports, Driving Licences, Young Scot Cards, Citizen Cards or any other photo I.D with a PASS logo.

Tickets

My unwanted e-ticket – how do I transfer it to someone?
If you would like to change the name on your order then please head to www.skiddle.com/orders/ to change your details free of charge instantly.Alternatively please call Skiddle on 03333 010101 during office opening hours. (Mon – Fri  0900 – 1800; Sat 1000 – 1700)

My e-ticket doesn’t have my name on it – does it matter?
If the e-ticket was bought for you as part of a multiple order by one person, try to arrive with that person or have their telephone contact details with you in case there are problems with scanning your ticket at the gate. It could mean you don’t get into the festival if the ticket won’t scan at the gate and your ID doesn’t tally with the name on the ticket. If you have acquired the ticket from someone else, see above

Unwanted printed tickets – where can I buy/sell them?
We will confirm our approved method in due course on the tickets page.  We strongly advise customers not to buy tickets from sellers on auction or social media sites and never to part with funds unless tickets are in the hand and known to be genuine. Tickets resold anywhere other than via our approved method are sold and acquired in breach of our terms and conditions..

Two day weekend tickets – what do they get me?
Everything except the main stage Thursday night:

The Thursday night bill on the Garden Stage – can I see them if I am a two day ticket holder?
No. You need to upgrade to a three day.

The Payment Plan – how does it work?
See the payment plan section on our tickets page and terms & conditions relating to it

My child has a 12 & under ticket and I have a three day ticket – can I take them into the Garden Stage with me?
Yes. 12 & unders can go wherever their accompanying adults are authorised to go.

Thursday/Friday only tickets – are there any?
No, we do not issue them.

Concessions or family tickets – are there any?
No.

Where’s my camping ticket?
Your camping and parking are included in the price of your ticket unless you are a Thursday only ticket holder or are bringing a campervan/ caravan.

Are bar tokens/ friendly flush posh loo tokens on sale and are they refundable?
They will be on sale on the tickets page but they will not be refundable.

I’ve printed my e-ticket but the colour is odd?
Don’t worry – so long as it can scan you will be fine.

I’ve lost my ticket – can I get another one?
If it was a printed ticket, no. If it was an e-ticket, you should make contact with www.skiddle.com

My child’s 12 & Under ticket doesn’t have their name on it; does it matter?
No

VIP

Hielan Coo Club VIP tickets – will they be available?
Yes. We will make an announcement in due course.