FAQ’s

Getting Around the Festival

Theme

What is the festival theme?
2017 Festival theme will be released soon.

Will there be a fancy dress parade and prizes?
Yes!

Animals

Can I bring them?
No: health and safety regs do not permit

Are guide dogs allowed?
Yes

Arenas

Can I bring in a small  trolley/ collapsible chair/ food/ umbrella/ baby buggy/ unopened soft drinks and water?
Yes

Can I bring in alcohol/ glass?
No

Can I bring out alcohol/ soft drinks & water?
Yes

Alcohol

Can I take it into the event? Providing you are 18 or over, you can take alcohol into the campsites, so long as it is not in a glass container. You cannot take alcohol into the festival arena areas due to licensing laws, but you can take alcohol purchased in the arena back to the camp sites.

Can I take alcohol from the campsite into the arena? No

Can I take alcohol from the arena into the campsite? Yes

Can I buy bar tokens in advance? Yes – if you are 18 and over, you can buy them on our tickets page.

Cash

Can I get cash at the event?
Yes – we have a cashback facility at the Tokens Booth

Drones

Can I fly a drone at the event?
No – No unauthorised drones will be allowed to be flown anywhere over the festival as they pose a hazard to our patrons. Any unauthorised flights will be reported to Police Scotland.

Drugs

Are legal highs allowed?
No drugs or ‘legal highs’ other than prescription drugs are allowed at the festival. Drug enforcement laws are as applicable on site as anywhere else in the country. Police officers will be on site and will deal with drug offences in accordance with national guidelines. If you engage in the unlawful supply of drugs, it is likely that you will be arrested. Neither anti-social nor illegal behavior will be tolerated and participants will leave themselves liable to eviction from the site.

Glass

Is it allowed anywhere on site?
No. Your bags will be searched on entry and any glass found will have to be returned to a vehicle, decanted into a plastic container or thrown away.

Is glass allowed on site in a campervan/ caravan?
Yes, but only if it is used within the campervan/ caravan.

Are medicines in glass allowed?
Yes

Lost Property

How do I get my lost property back during the event/ where do I hand in lost property?
Please go to the Festival Welfare Office located at the Festival Hospital; the festival accepts no responsibility for lost or stolen property.

How do I get my lost property back after the event?
All  unclaimed lost property will be retained by Police  Scotland in Inverness (either 101 or 0845 600 5703).

Maps & Plans

Can I get one?
You can find these on laminates and in the official souvenir programme available from the merchandise stall at the event. Stewards and the Welfare Office should also have copies.

Music

Can I get details of stages and times for bands?
You can find these on laminates and in the official souvenir programme at the merchandise stall at the event. Details are also posted up at all stages.

What time does the music start?
On Thursday, WE WILL ADVISE WHAT TIME MUSIC STARTS IN DUE COURSE. On Friday and Saturday, some stages start around 1030 and the Garden Stage around 12.

What time does the music end?
The main stage ends at 2300 on each night. On Friday and Saturday nights other stages stay open until around 0100 or 0130.

Prohibited Items

What am I not allowed to bring to the festival?
Glass, Chinese lanterns, flares, fireworks, drugs, legal highs, nitrous oxide, weapons and dangerous objects.

Telephones

Is there mobile coverage?
There is coverage by O2 and Vodaphone and some other networks. However, during the event signal becomes very slow due to overloading.

Can I charge my mobile?
Yes. There are various charging facilities offered around the site including free charging points in the Hielan’ Coo Club for VIP ticket holders.

Toilets

Are there posh loos?
Yes – you can buy tickets to Friendly Flush posh loos on our tickets page when they go on sale.

Where are the posh loos located?
The location for posh loos at the 2017 event will be revealed when tickets to these go on sale.

Are they open 24 hours?
Yes

Do they have showers?
FRIENDLY FLUSH may provide paid-for showers at the Friendly Flush posh loos location. This will be confirmed nearer the event.

Arriving & Leaving

Arrival times:
We would advise arriving at the festival as early as possible to avoid potential traffic delays. The gates & campsites will open from 0800 on Thursday 3rd August to allow an earlier ingress than in previous years.  The arenas will open at 12 noon.
The busiest periods for arrival are from 1600-2000 on Thursday so we advise that you avoid coming to the festival during this period if possible.
There are regular bus services to the festival from Inverness (Stagecoach) and the local area (Ross’s Minibuses). Please see the http://www.tartanheartfestival.co.uk/info/travel/. On the day, we advise you listen to local radio and check travel updates online and via social media to ensure the least possible delay.

Admission:
You must have a valid e-ticket or printed ticket joined to its stub to obtain a valid wristband, and you must have a valid wristband to enter the event. Your purchase of a ticket and admission to the event signify your acceptance of the terms and conditions on the ticket and on the event web site. There is no readmission without a valid wristband. Lost, stolen, altered or incomplete tickets will be invalid and will not be exchanged for wristbands or allowed entry. Holders of wristbands that have been lost, stolen or tampered with in any way will not be granted admission. Wristbands are non-transferable.

How late can I arrive?
0100 Thursday; 2200 Friday and Saturday.

What is the post code for the festival?
IV4 7BA

Can I leave and return later?
Yes but if you leave after midnight any night, you won’t be able to get back in until 0800.

How far will we have to walk from the car park to the family or quiet campsite?
This will very much depend on when you arrive and where you want to camp; your walk could be anything from five to fifteen minutes.

Can I leave my car if I am unsafe to drive?
Yes, you can leave your car where it is parked and collect it within 2 days.

What time do I have to leave by?
1300 on Sunday 6th August

Are there buses to the event?
Yes, we will update our travel information page with 2016 bus times and information in due course.

Camping, Caravans and Campervans

Camping

Can I camp on Friday night if I have a Saturday ticket?
No, your Saturday ticket gives you access to the event from 0900 on the Saturday morning.

Is there family camping?
If you are bringing children, you can camp in the family area (green pass) which is for families only however you may be removed to general camping if you make excessive noise.

Is there disabled camping?
Yes, disabled campers can camp in the designated zone (orange pass)

I have bought tickets but I don’t want to camp – can I get a reduction on my ticket price?
No, the price of camping and parking are included but both are optional.

Can I bring a gas camping stove or portable BBQ?
Yes, they are allowed but only if used safely and correctly.

Campervans & Caravans

Can I pitch a tent next to my campervan/ caravan?
No, Health and safety regulations do not allow tents to be pitched in amongst vehicles.

Can cars park in the caravan area?
No, not unless they are/ were attached to caravans

My campervan is longer than 10 metres – what do I do?
You will need to buy two pitches.

Can I bring a gas camping stove or portable BBQ?
Yes, they are allowed but only if used safely and correctly.

Is there electrical hook-up for caravans/campervans?
Yes, you can buy an additional electrical hook-up ticket allows you one connection to one 16amp 240v blue standard caravan site supply plug per pitch

How do I hire a Tipi/Yurt?
Information on booking Tipis and Yurts can be found on the Accommodation page on the event web site.

Children, Under 18s and Disabled

Children

Do I need I.D for my 12 or under?
Yes, if your child looks older than 12 but has a 12 & under ticket you will need to provide a valid I.D.

What constitutes a valid I.D?
We accept as I.D: Passports, Driving Licences, Young Scot Cards, Citizen Cards or any other photo I.D with a PASS logo.

What do I do if I lose my Child at the festival?
Make contact with the nearest steward or go to the Festival Welfare Office.

My child turns 12 during the festival – does he/she need a full ticket?
Not if your child’s birthday is up to and including 2nd August 2017

Is there a lower age limit on children attending the festival?
No

Do I need a 12 & Under Ticket for a babe in arms or toddler?
Yes. But if you don’t have one, we’re not going to send you away!

Is there family camping?
If you are bringing children, you can camp in the family area (green pass) which is for families only however you may be removed to general camping if you make excessive noise.

Under 18’s

Can an under 18 with an Adult ticket enter the festival alone?
No, in order to enter the festival under 18s must be accompanied by someone 21 or over.

As an Adult how many under 18s can I accompany to the festival?
There is a limit of 2 under 18’s per accompanying over 21’s.

What constitutes a valid I.D?
We accept as I.D: Passports, Driving Licences, Young Scot Cards, Citizen Cards or any other photo I.D with a PASS logo.

Disabled

Is there disabled camping?
Yes, disabled campers can camp in the designated zone (orange pass)

I’m disabled – what do I do about tickets and how does my carer get one?
Disabled persons must be in possession of a full ticket for the event. However, if you are registered disabled, you may apply to Mary Ferguson (email: maryferguson72@btinternet.com) for a free carer’s pass for a companion and for an orange parking pass which allows you and your carer access to the disabled camping area where cars may be parked alongside tents. If you wish to bring a camper van or caravan, which you intend to park in the appropriate section of the disabled camping area, you must be in possession of a disabled camper van/caravan ticket which can only be purchased via Mary Ferguson (normal camper van/caravan tickets do not apply to this area). Electrical hook-ups are available in the disabled area. You should purchase these in the appropriate section above.

Where do I park?
You should ask for an orange pass which will allow you to park in the disabled parking/camping area.

Are all areas of the festival accessible by wheel chair?
Yes, and there are special disabled viewing areas in many of the arenas; however as this is an outdoor event and conditions could become muddy and slippery.

Tickets

Hielan Coo Club VIP tickets – will they be available?
Probably. We will make an announcement in due course.

My unwanted e-ticket – how do I transfer it to someone?
Please call Skiddle on 03333 01 01 01 (opening hours: Mon – Fri  0900 – 1800; Sat 1000 – 1700)

My e-ticket doesn’t have my name on it – does it matter?
If the e-ticket was bought for you as part of a multiple order by one person, try to arrive with that person or have their telephone contact details with you in case there are problems with scanning your ticket at the gate. It could mean you don’t get into the festival if the ticket won’t scan at the gate and your ID doesn’t tally with the name on the ticket. If you have acquired the ticket from someone else, see above

Unwanted printed tickets – where can I buy/sell them?
We will confirm our approved method in due course on the tickets page.  We strongly advise customers not to buy tickets from sellers on auction or social media sites and never to part with funds unless tickets are in the hand and known to be genuine. Tickets resold anywhere other than via our approved method are sold and acquired in breach of our terms and conditions..

Two day weekend tickets – what do they get me?
Everything that you have had in the past with them –including on the Thursday night, food and bars and the Black isle Brewery Grassroots Stage ceilidh. You just can’t go to the Garden (main) Stage show on the Thursday night

The Thursday night bill on the Garden Stage – can I see them if I am a two day ticket holder?
No. You need to upgrade to a three day.

The deposit scheme – when do I have to pay my second instalment by?
Your balancing payment must be made by 1700 on May 31st 2017 or your ticket/s will be forfeited and offered for resale.

My child has a 12 & under ticket and I have a three day ticket – can I take them into the Garden Stage with me?
Yes. 12 & unders can go wherever their accompanying adults are authorised to go.

Friday only tickets – are there any?
No, we do not issue them.

Concessions or family tickets – are there any?
No.

Where’s my camping ticket?
Your camping and parking are included in the price of your ticket unless you are a Thursday only ticket holder or are bringing a campervan/ caravan.

Are bar tokens/ friendly flush posh loo tokens on sale and are they refundable?
They will be on sale on the tickets page but they will not be refundable.

I’ve printed my e-ticket but the colour is odd?
Don’t worry – so long as it can scan you will be fine.

I’ve lost my ticket – can I get another one?
If it was a printed ticket, no. If it was an e-ticket, you should make contact with www.skiddle.com

My child’s 12 & Under ticket doesn’t have their name on it; does it matter?
No

Parking Passes

My tickets were posted and they came without a pass. You can print parking passes including those for campervans/ caravansout at the following link: http://www.skiddle.com/festivals/belladrum : Or make contact with the agent who sold you your ticket and request the pass to be sent or call at any retail agents and pick it up; if you are exchanging, please hand in your old pass. Please note that parking is free (with the exception of campervans and caravans) and parking passes are issued to help the free movement of traffic and prevent queues.

I haven’t got one – does it matter? You will still get in. It just helps us to park everyone as quickly as possible if you display one. You can download passes from www.skiddle.com